Servicing the garage door
When we had our garage door replaced in 2023, we signed a contract that would cover an annual service.
In January this year, someone ‘phoned and asked if it would be acceptable to conduct the service earlier than usual. We agreed, paid, and thought no more about it. Imagine our surprise when, two weeks ago, we were contacted to arrange a date for the annual service!
After much discussion with two garage door installers, both in the same town, we concluded that our details, including email address, telephone number, and house address, had somehow been relayed to a company that had not installed our door. Alarm bells rang!
Barry had contacted several companies, prior to deciding on a door, and his details had been recorded. The company, not the one that installed the door, had merged data files, and in the process his details had become mixed with someone else’s. Data migration, when data is moved from one system to another, can cause a number of problems.
It took some time to convince the manager that his company had not supplied our door. The customer he thought he was dealing with did indeed have exactly the same name as Barry, but lived in a different part of the country. The service that customer was expecting was performed on our door.
Eventually, we found that nothing nefarious had occurred. No-one had bought our data. We breathed a sigh of relief.
Thankful that the confusion has been resolved. I hear of these kinds of things happening more and more.. Happy Easter...
ReplyDeleteThat was a real life puzzle to solve.
ReplyDeleteI'm a bit puzzled though by you signing a maintenance contract to cover annual servicing but still had to pay.
Oh wow that sounds a bit strange lol.
ReplyDeleteHope you have a Happy EAster!
Now that I know this I will be careful to never sign any such agreement if I am ever lucky enough to own a house with a garage. I will just book servicing when needed.
ReplyDeleteScary. But fortunately it was solved well.
ReplyDeleteI have the same name and birthday as someone in my pharmacy's database. I have to be very careful when I pick up any subscriptions.
Gosh, and I was worried about my social security number and voter records getting blended. How freaky and thankfully innocent? Linda in Kansas
ReplyDeleteThat was a little stressful for a while.
ReplyDeleteHow strange! I would have been nervous too.
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