We interrupt you . . .
I was in the middle of ordering something online when Jellicoe chased all thoughts from my head. He had spotted something from the sitting room and sprinted into the garden. Moments later we heard a squeal as an unfortunate rodent rued the day it had decided to poke its head above the parapet . . . or drain.
Having dealt with the excitement, restored order and removed the now late rat (although, to be fair, Barry did the clearing up!) I settled again to completing the order. Having found what I was looking for on the John Lewis website, I was using my vouchers to lessen the pain/make the purchase more enjoyable, and I was content. I clicked on completion, congratulating myself that the recipient would be pleased and then realised, too late, that I had forgotten to change the delivery address and would now be receiving something intended for someone else.
Finding telephone contact details was neither instant nor straightforward, but eventually I discovered a telephone number in the equivalent of the small print and made a call. A very helpful assistant listened to my tale of woe, chuckled in the right places, though no doubt thinking she was dealing with an idiot, and cancelled the order, which I had actually already done online.
In an ‘I will not be beaten’ frame of mind, I set about reordering the item. All was proceeding swimmingly until I realised I had used my vouchers on the first order. Perhaps I could use them again, the initial order having been voided? No, was the short answer.
I made a second ‘phone call to the Customer Services department and spoke to another helpful person, who listened to my misfortune, and informed me that I would receive an e-gift card refund. Even as we spoke, the card popped into my inbox.
I completed the transaction, remembering to change the destination address, relieved that everything was in place and all was well with my world once more.
Chapeau! to John Lewis, a courteous and efficient company, whose prices are fair and competitive. *Free delivery and easy returns make it a pleasure to deal with.
I hope the recipient will be pleased!
*Edit: Fun60 pointed out that delivery is not free on all orders. Small items over £50 have free delivery. Large items, like furniture or kitchen appliances, incur a delivery charge. That makes sense. If two people have to be employed to lift heavy/bulky items from a delivery van into a dwelling, more time is spent and two people have to be paid.
Thank you, Fun60!
Smaller items
Delivery is free when you spend £50 and over, and £4.50 for orders under £50.
Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6.30pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Evri, DHL and DPD.
Larger items
Larger items, including furniture and appliances, will either be delivered by a John Lewis & Partners van or one of our approved suppliers. Larger item delivery costs £19.95, with exceptions to large items delivered to non-UK mainland locations.
See Delivery by our approved suppliers for goods delivered by external suppliers.
We cover the majority of the mainland UK with our van fleet, and when you place an order you’ll have the option to pick a delivery date and slot as you’re going through checkout.
We always offer a 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews.
UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode and availability of delivery slots at that time. The delivery slots are:
- Monday to Friday 7am - 5pm or 11am - 9pm
- Saturday 7am - 5pm
We'll contact you by text the night before your delivery to narrow your am or pm slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
If you live in a highland, island or rural postcode, delivery may take longer than 7 working days. We won’t offer you a delivery slot during checkout, but our carrier will contact you after you place your order to arrange delivery. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability. Check for your postcode in Delivery exceptions section below.
Why is the delivery time longer than I’d expect?
Some of our furniture is made to order - so it’s made just for you and may take time before it’s ready to be sent to you.
