A
different visit
My
appointment was for 11:15. I arrived early, booked in, and sat down. Almost
immediately my name was called, and I was optimistic that the whole event would
soon be completed. After the vision test, and eye pressure check, stinging
drops were applied, and I was directed elsewhere.
Along
with several others, I sat and waited, and after some time someone official
appeared, full of apologies for the delays we were experiencing – too many
patients, too few staff, immediate referrals appearing, and so on and so forth.
We murmured our thanks for the update.
Anyway,
what should have taken a short time – fifteen minutes or so – extended to three
hours. Meanwhile, Barry was waiting in the car, listening to a book about
Rommel – he had a pet fox, did you know?
Now we’re
at home again and Barry, not known for his patience, is trying to self-refer
for a hearing test. He is not having much success and is ranting about the poor
IT. This is a common complaint and tries my tolerance. It tries his even more.
He spent his working life developing large IT systems and knows they should be
debugged before being rolled out. The NHS is particularly bad in its operation.
I have
been telling him for some time that his hearing is not as good as it used to be.
It is quite difficult to converse with him sometimes because he often gives the
impression that he hasn’t heard, or, worse, is ignoring me, when he is simply
thinking about his answer or something else entirely.
However, he didn’t ignore me when I pointed
out his less than perfect hearing, but neither did he decide to do anything
about it, until one of his electronic devices (his ear buds) alerted
him to the fact that his hearing is not as acute as it should be. Now, research
is ongoing into hearing aids – reviews, reports, problems and so on and so
forth . . . and booking a hearing test.
The
problem, and it is a valid one, is that he likes to pin everything down so
there are no misunderstandings, but in the process ties everyone up in knots
with the details.
Some would call it nit-picking! I don’t because I know he is
seeking answers. Most people are extremely helpful, but
occasionally, for after all, people are only human, a little irritation creeps
in. The most accommodating people are those who understand the questions and
can answer them fully and succinctly.
Update:
He now has an appointment to see a doctor – that in itself is a minor miracle! –
on 2nd July, despite the fact that, and I quote, ‘Individuals over 55 can access free NHS hearing aids and
related services through a self-referral pathway for age-relate hearing loss, meaning
they don’t need a GP referral if they meet specific criteria.’
Maybe
they just want to ascertain that it’s not something else that’s creating the problem.
He’s quite sure the hearing discrepancy in his left ear is from his time as a
soldier, shooting his rifle left-handed.
I suggested that he will probably not opt for
free hearing aids. I know him well and he will want need something he
can fine-tune. He says he would use NHS aids as spares.
We shall
see.