Expanding
appointments
It is a week
of time-gobbling appointments. Monday’s dental appointment was three times as
long as expected. I had to have three (or four, I lost count) anaesthetic
injections. And to think, Vishal was contemplating not using any injections at
all! Enough of that.
On
Tuesday we had to go to a hospital a few miles away for a cholesterol blood
test. I don’t know why. Perhaps the powers that be, who have little notion how
to organise things, thought it would be a sensible idea to centralise things.
We duly
turned up well before the appointed time, and booked in. No problems there. My
blood was taken and then it was Barry’s turn. He’s supposed to have blood tests
every few months. He reappeared very quickly, looking thunderous. The doctor’s
notes were missing, so the phlebotomist couldn’t take a sample. However, all he
needed to do was ‘phone our medical practice and get a doctor to authorise the
blood-letting. Then the phlebotomist told him he could bang on the door, and he
would be relieved of the requisite syringeful of blood. Annoying, but simple.
He rang
the GP practice. He was number nine in the queue. Fifty minutes later he was
able to speak to a long-suffering receptionist. She then had to consult a
doctor. In another ten minutes, a doctor was available to speak to the phlebotomist,
and the sample was taken.
Today
will be spent making ‘phone calls and composing emails and letters to Wes
Streeting (Secretary of State for Health and Social Care) local MPs, the CEO of
the hospital, the CEO of the Foundation Trust, our medical practice, and anyone
else we discover who should be made further aware of the inadequacy of the
system.
Patients
– we, the public – are being expected to take on more and more of the
organisation of our medical treatment. We must make the appointments, chase the
results, organise ongoing treatment if required. Many of us are perfectly
capable of doing that, but there are many more who experience great difficulty.
People
who are already feeling unwell can quickly be defeated by a system that appears
designed to confuse. They don’t or can’t persevere, miss appointments, and
become seriously ill. By the time they finally come to the attention of the
medical profession, they may be much sicker than they would have been had they
been seen in a timely fashion.
In short,
the appalling IT system is completely inadequate and deteriorating all the
time. Everyone agrees, from consultants to clinicians to nurses to
receptionists, that the system is broken and needs urgent repair. There is huge
frustration across the medical profession because a wildly inadequate system is
putting people’s lives at risk.
Tomorrow,
Barry has an appointment at another hospital for an MRI scan.
Fingers
crossed!